Frequently Asked
Questions
I work virtually on Monday-Thursday. My in-person sessions are on Thursday from a comfortable office in downtown Asheville.
It works the same in many respects as in-person. I use a HIPAA compliant platform that ensures your privacy. I find that virtual sessions benefit from screen shares, which aid in exploration via experimentation.
I’ll ask a lot of assessment questions to get to know you and establish rapport. This will probably go on for a few sessions. If you’re seeing me for sleep there will be homework starting day one, as sleep therapy is very process-oriented. Therapy for other concerns may have homework — experiments, as I like to call it — but that’s later on.
Yes, I like to provide experiments (not homework) for you to try on your own. We only meet for one hour a week, and maybe less if you’re looking to see me bi-weekly. Thus, it’s important for you to do the work outside of sessions, too. Sometimes these are relaxation techniques. Sometimes it’s journaling exercises. It varies. It’s not mandatory — it’s a suggestion. But in my experience these experiments pay off.
That all depends. There’s no set time it takes. With sleep therapy, you can resolve insomnia in three to six months. With other goals, it can take as long as you need or want. You’re the pilot. I’m the navigator, here to help guide us. The ship goes as fast or as slowly as the pilot wants. The healing and growth that comes from therapy is often non-linear, and sometimes it'll feel like you're either going backwards or feeling worse. That's actually part of the process.
Yes. Brody Wellbeing is in-network with Blue Cross Blue Shield (BCBS) and Aetna. I do not accept Medicaid or Medicare, and clients with those plans are responsible for the full self-pay rate.
Because coverage details vary widely by plan, it's a good idea to check your deductible, copay, and any prior authorization requirements with your insurer before your first appointment. Verifying benefits on my end doesn't guarantee payment.
If your plan isn't listed above, I'm considered an out-of-network provider, and you'd pay the full self-pay fee at the time of service. Depending on your plan, you may be able to get partial reimbursement by submitting a superbill — a receipt with the details your insurer needs (credentials, NPI, service dates, CPT and diagnosis codes) — directly to your carrier.Reimbursement amount and timeline are set entirely by your plan, not by this practice, so it's worth confirming your out-of-network benefits before starting treatment.
Individual therapy (50 minutes) is $150. An extended 80-minute session, when available, is $200. Payment is due at the time of service, and a card on file may be required unless other arrangements have been made in advance.
If your financial situation changes during treatment, bring it up directly — there are usually options. Depending on availability, that might include a temporary sliding-scale adjustment, a change in session frequency, help with an insurance appeal, or a referral to a provider who's in-network with your plan or offers reduced-fee care. The goal is a thoughtful transition, not an abrupt end to care.
Under the federal No Surprises Act, uninsured and self-pay clients have the right to a written estimate of expected charges before treatment begins. You can request one at any time, and it will be provided before your first session or upon scheduling. If your final bill is more than $400 above the estimate, you may be able to dispute the charge. More information is available at cms.gov/nosurprises.
Consultations are scheduled here, on this website. Sessions are booked through the client portal or by arranging a time directly with me. Keeping a regular, consistent session time tends to support better progress in therapy.
Please give at least 24 hours' notice to cancel or reschedule. Cancellations with less notice, or missed appointments, are subject to a $120 late cancellation fee ($150 for a no-show). Exceptions can be made at my discretion for emergencies or illness.If cancellations become a recurring pattern, we'll talk about it together as part of your care — not as a penalty, but to figure out whether the current arrangement is still working.
If you're experiencing COVID-19 or other respiratory symptoms, a fever, a recent positive test, or a known exposure, please switch to a telehealth session or reschedule. For in-person visits, please follow posted check-in procedures, hand hygiene, and any masking guidance, and let me know if you or someone in your home tests positive shortly after a visit.
The client portal is the preferred way to message between sessions. Short scheduling notes are fine over email or text, but clinical content should stay off unsecured channels. I aim to respond to non-urgent messages within one to two business days; response times may be a bit longer around weekends, holidays, or planned time away.
Between-session messaging isn't a substitute for therapy and isn't monitored for emergencies. If you're in a psychiatric or medical emergency, or facing imminent danger to yourself or others:
Call 911
Call or text 988 (Suicide & Crisis Lifeline)
Go to your nearest emergency department
Text HOME to 741741 (Crisis Text Line)
No — to protect confidentiality and keep clear boundaries, I don't accept friend or follow requests from current or former clients, respond to direct messages on social platforms, or search for clients online (except in a specific safety-related situation, which I'd discuss with you directly). In fact, I am only on LinkedIn and do not have profiles on any other social media platforms. Educational content on this website or elsewhere isn't therapy and doesn't create a therapeutic relationship. If you leave a review or testimonial online, I won't respond publicly, in order to protect your confidentiality.
